Frequently Asked Questions

This Agreement was last modified on 11th November 2018

Questions

What is Mobile Exchanger all about?

Mobile Exchanger is an online platform through which you can sell /purchase used premium mobile phones at best resale assured value.

Would Mobile Exchanger provide any sort of warranty?

Yes we give, our deal is very transparent and genuine and unique that we provide our customers 7 days warranty and if the buyer is not satisfied we will give back the money.

My Phone is a piece of junk. Can I sell it on Mobile Exchanger?

We do not accept junk phones (phones which have nil re-sale value).As of now we are dealing only with premium smart phones.

Would I get Invoices under my name for pre owned phones?

Mobile Exchanger is the only platform in India which provides the invoice including the GST to the buyer.

Why Certified Pre-Owned Phones Are a Good Option?

Shopping for a new phone can be a daunting task that leaves many cell phone users feeling defeated, ready to give up, and willing just keep their old phone.  Just like with a certified used car, we can then offer the phone to our customers at substantial savings over a new model. While there are many places you can buy Pre owned  phones, we have very high standards for our customers—most of the options you might find across the internet would not past our rigorous testing.

What does “ME certified” mean?

Each phone we receive goes through a course of meticulous testing by skilled technicians and then updated with the most up-to-date software. Once this is completed, it is then tested again to make sure our customers are getting only the highest quality! We test many things about the phone including alignment of hardware pieces, audio and sound quality, strength of connectivity, screen display, ports, battery power, visual cosmetic look, and more.

Why do people buy Pre owned? Surely, it’s easier to just buy new, right?

Although this might seem like a long, difficult process, buying a pre owned phone is just as simple for the customer as buying a new one—the hardest part is deciding which model to get! So, what are the main reason value-conscious consumers are buying pre owned phones instead of new ones? One word: savings. we value a good deal, and we want to make sure we offer the best prices to our customers. Pre owned phones are much more inexpensive, oftentimes close to 65% discounted compared to new phones. We just want to provide a great service with quality phones at a great price, and we believe that offering pre owned phones to our customers is one of the best ways to do that more over we are able to source running premium brand phones in market within few days.

What is Get instant cash?

If the actual condition of the phone matches with your order descriptions we will transfer the cash on your account on the same day and we will collect the device from you.

What about personal data that is stored on my device internal memory. Do I need to remove myself?

Yes, we recommend you to delete all your personal data from your internal memory before giving it to our authorized pick up executive.

How "Get Instant Cash" works?

How Mobile Exchanger’s “Get Instant Cash” works?

  • Log on to https://mobileexchanger.com and click on instant cash tab
  • Once specify your device, please answer few simple questions about current condition of device.
  • Enter your contact details
  • If you are happy with the quoted price you can either en cash it or you can exchange it with other mobile phones.
  • We will arrange you free pick up of your device as per pick up date time slot selected by you.
  • At the time of pickup, if the actual condition of your device matches with information provided by you then authorized pick up executive will initiate the payment. However, if actual device condition does not match; then you will be given a revised quote on the spot.
  • You will have the option to accept or decline the new quote.